I just finished reading ‘The One Thing’ by Gary Keller and Jay Papasan. The book came out in 2012. Gary Keller is one of the founders of the real estate empire, Keller Williams. And this book is a distillation of what he’s learned over the years.

What is a Crucial Conversation?

According to the titular book, it's a skill that involves creating agreement using open communication for high stakes, opposing opinions, and emotional conversations.